Our 365-Day Return Policy
We are so confident in our products that we proudly offer one of the industry's best return policies. You have a FULL 365 DAYS from the date of shipment to return your purchase for a refund*.
If you have any questions please email us at: firstname.lastname@example.org and we will be sure to get back to you as soon as possible.
Since we started out, we have made good on our promise to bring you information and natural products that improve your health and well-being.
*Some limitations apply, please read terms and conditions below.
Return Policy Terms & Conditions
- PureNature will refund you for each bottle you return (whether unopened or opened). We are unable to issue refunds for bottles not returned. If a partial order is returned, the prorated value of your purchase will be refunded accordingly. For example, if you purchased 6 bottles but return 3 bottles, you'll receive a 50% refund.
- It is strongly recommended that you return merchandise using a trackable method and/or insuring the shipment. PureNature cannot be responsible for returned goods that we never receive.
- Please include your order number (if available), name, address and contact information, as well as any other correspondence with your return.
- While our return policy is very lenient, PureNature reserves the right to deny a refund and/or issue a store credit in place of a refund if we determine that our return policy is being abused. For example, refunds can only be issued to the original method of payment. In cases, where a refund cannot be issued due to banking limitations, we suggest customers give us a PayPal address and we will send the funds to their PayPal address.
- Returns are limited to one (1) order per household (address) per name.
- Items that are being sold with "Special Offers" "Super Discounts" or "Give Aways" are not eligible for returns.
- Refunds will be promptly issued within 7-10 days of receipt of merchandise.
- There is a 10% processing/restocking fees on returned orders.
- Although we offer free shipping on all orders, we still pay for those shipping and handling fees, which are non-refundable.
- Since we offer a long return policy, it's expected that customers to give our products a "fair chance" meaning at least use them for 30 days before deciding if they want to return. We never claim we have "miracle supplements" and work toward long term results.
- Refunds are only valid when customers follow the directions of taking the supplements. We cannot guarantee a refund if the directions are not followed.
We are one of the few companies offering natural products that scrupulously adheres to all FDA testing and production requirements, in addition to the highest standards of ethical labeling, ingredient safety and product potency standards. PureNature Plus provides you with state of the art nutritional science solutions, simplifying your search for effective natural health products and services.
*We ship products using USPS First Class or USPS Priority Mail depending on how many bottles you purchase. You have a full 365 days from the date of shipment to return your purchase for a refund minus shipping and handling charges (typically 10% of the total order).